Return and Refund Policy
1. Introduction
At BlueLock Store, we are committed to providing high-quality products and an exceptional customer experience. If you have any concerns about your purchase, we invite you to contact us directly. We will be happy to discuss any questions you may have and find a suitable solution.
2. Return Conditions
To ensure maximum satisfaction, each product is carefully inspected before shipment. Our strict quality policies aim to minimize the need for returns. However, if a product is defective or damaged, we offer you suitable solutions:
- Requests must be made within 14 days from the date of receipt of the order.
- Products must be in original condition and unused.
3. Complaints Management Process
For any complaints, please follow these steps:
- Contact our customer service at bluelockstore.contact@gmail.com with a detailed description of the problem.
- Provide photos of the defective or damaged product.
4. Refunds
If your claim is approved, we will offer you one of the following solutions, as applicable:
- Product replacement.
- Credit for a future purchase on our site.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at bluelockstore.contact@gmail.com
6. Management Fees
Claims handling costs are generally our responsibility in the case of defective or damaged products. We take these situations very seriously and aim to resolve any issues quickly.
7. Contact
For any questions regarding our policy or for assistance, please contact us at bluelockstore.contact@gmail.com