FAQ - Frequently Asked Questions

1. What types of products do you sell on BlueLock Store?

We offer a variety of products inspired by the BlueLock anime, including jerseys, posters, and figures. All of our products are carefully selected for their quality and faithfulness to the anime.

2. How to place an order on your site?

To place an order, select the products you wish to purchase, add them to your shopping cart, and then follow the on-screen instructions to complete your purchase. You will receive a confirmation email once your order is validated.

3. What payment methods do you accept?

We accept payments by credit card (Visa, MasterCard, American Express)

4. What are the delivery times?

Delivery times vary depending on your location. Typically, orders are delivered within 7-10 business days. You will receive a confirmation email with a tracking number once your order has shipped.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order on the carrier's website.

6. How to return a product?

We are committed to ensuring the quality of our products. If you have any problems with your order, especially if the product is defective, please contact us at bluelockstore.contact@gmail.com . We are committed to finding a solution that is right for you.

7. Who pays the return costs?

In case of defective or damaged product, we will cover the return costs.

8. Can I exchange a product?

Yes, we replace items if they are defective or damaged. If you need to exchange an item, please email us at bluelockstore.contact@gmail.com

9. What if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact us immediately at bluelockstore.contact@gmail.com with details and, if possible, photos of the product. We will provide you with instructions on how to return the product and receive a replacement or refund.

10. How can I contact customer service?

You can contact us via email at bluelockstore.contact@gmail.com for any questions or assistance. We aim to respond to all requests within 24 hours.

11. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at bluelockstore.contact@gmail.com. If your order has not yet been shipped, we will do our best to cancel it and issue you a full refund. If the order has already been shipped, you will need to follow our returns procedure.